Privacy Policy

1Introduction

Mango House we are committed to protecting the privacy of our customers. This policy outlines our practices regarding the collection and handling of your information when you visit our website or use our services.

2Information We Collect

We believe in "minimal data collection." We only collect information that is absolutely necessary to get our mangoes from the farm to your doorstep:

• Identity Details: Name.
• Contact Details: Phone number and delivery address.
• Order Details: Specifics of the mango boxes you purchase.

We do not collect sensitive personal data such as biometric information, physical or mental health conditions, or any other unnecessary private data.

3How We Use Information

We use the information collected for the following purposes:

• Order Fulfillment: Processing your order and ensuring delivery within our 48-hour timeline.
• Customer Support: Addressing your queries and providing updates.
• Refunds: Managing and processing refund requests within our 7-working-day window.
• Statutory Compliance: Meeting any legal obligations under Indian law.

4Sharing of Information

We do not sell or rent your personal information to third parties. We only share data with:

• Delivery Partners: To ensure your mango boxes reach the correct address.
• WhatsApp: We use WhatsApp for customer communication. By using this feature, you acknowledge that your communication will be subject to WhatsApp’s own privacy policies.
• Legal Authorities: Only if required by law or to protect our legal rights.

5Data Security

We implement reasonable security practices and procedures (as mandated by the IT Act, 2000) to protect your information from unauthorized access, loss, or misuse. While we strive to protect your data, please remember that no method of transmission over the internet is 100% secure.

6Cookies

Our website uses minimal cookies to enhance your browsing experience (such as remembering your cart items). We do not use cookies for invasive tracking or targeted third-party advertising. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

7User Rights

As a customer, you have the right to:

• Access & Review: Request to see the personal information we hold about you.
• Correction: Ask us to update or correct any inaccurate information.
• Withdrawal of Consent: You may withdraw your consent for us to use your data at any time (though this may prevent us from fulfilling your orders).

8Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for the purpose of satisfying any legal, accounting, or reporting requirements.

9Refund-Related Data Handling

When you request a refund, we may collect or reference your bank account or payment details solely to process the transaction. This data is handled securely and is deleted or anonymized once the refund is successfully processed within our 7-working-day period.

10Third-Party Services

Our website may contain links to other sites. If you click on a third-party link (like a payment gateway or WhatsApp), you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over their content or practices.

11Updates to the Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Modified" date. We encourage you to review this page periodically.

12Contact Information & Grievance Officer

In accordance with the Information Technology Act, 2000, if you have any questions, concerns, or grievances regarding this policy, please contact us: